Help a user sign in again
In Backoffice, open Users and choose Send password reset email beside the account. The recipient gets a link to choose a new password. The link expires after 30 minutes and can be used once.
Account access stays under your control
Sending the email does not change the password. Completing the reset signs out existing browser sessions while preserving the account’s plan and permissions. Disabled or revoked accounts cannot use this action.
Clear delivery feedback
Backoffice reports when the mail server accepts the message, or explains a submission failure or cooldown. Mail-server acceptance is not a guarantee of inbox placement; recipients should also check spam folders.